PMA Member organizations are hiring! Review the positions available below and click through to the member sites to learn more and apply for these jobs. If you’d like to share your open positions with us, please scroll to the form at the bottom of the page.
Jobs
Open Positions
Position: Web Developer/Software Engineer
Location: Remote
Wickfire, a leading digital marketing company focused on search engine marketing, is expanding our software development team and is looking for an experienced PHP Web Developer / Software Engineer. You will be responsible for building and improving various web applications, including those running TheCoupon.Co, HighlightReviews.com and our internal Admin Dashboard used by the campaign management team. We are looking for a full-time software engineer with strong web development skills and a focus on UI/UX design and web app performance to help us take our sites to the next level.
Job Initially Posted: 03/19/19
Job Updated: 03/19/19
Position: Integration and Technical Support Analyst
Location: Chicago, IL
The Integration & Technical Support Analyst position resides in the Technical Services department with a focus on technical account development. The Integration & Technical Support Analyst position is a dynamic role within ShareASale that balances a technical skill set with client management.
The primary responsibilities of the Integration & Technical Support Analyst are to assist ShareASale clients on technical questions related to account integration, troubleshooting, program customization, advanced tracking, and ensuring all merchants and affiliates are fully leveraging the capabilities of the ShareASale system based on each client’s specific needs and goals. The Integration & Technical Support Analyst is able to fully support the technical needs of small through large-sized ShareASale merchant and affiliate clients with the goal of being able to support and train other members of the department to provide the same level of client facing support.
Day-to-day duties include:
· Test tracking pixel implementations
· Implement API integrations
· Review API credit requests
· Proficiency in ShareASale product datafeed creation and troubleshooting
· Proficiency in FTP account creation and troubleshooting
· Working knowledge of tag management systems and their implications on ShareASale tracking
· Working knowledge of commission priority within the ShareASale system
· Assist current clients with setting up StoresConnect account
· Follow up with clients to ensure that any technical changes have been implemented correctly
· Knowledge of ShareASale wiki, admin, and ticket systems
· Provide feedback/ideas on processes for greater efficiency
· Report on trending client inquiries and/or account issues
· Create/contribute/update educational material as it pertains to role. Could include but is not limited to updating knowledgebase entries, wiki response, blog posts, best practices, predefined replies.
Global duties of the Integration & Technical Support Analyst Role:
· Collaborate with team members to ensure a fast and accurate response to inbound client inquiries.
· Work cross-department to holistically support ShareASale client campaigns.
· Evaluate a merchant program to ensure they’re utilizing our tools properly/effectively.
· Identify opportunities to improve our product/network offerings (dev updates/additions).
· Create tracking solutions for shopping carts / e-commerce environments.
· Practice strong communication skills, be resilient, engage in analytical thinking, practice time management.
Position: Merchant Development Assistant
Location: Chicago, IL (River North)
The Merchant Development Assistant works with existing Merchants to provide supporting resources that will ensure client success. This person will also be empowered to help design and implement new ways to better serve our clients.
- Review and respond to incoming Merchant inquiries via ticket, email, phone, etc for all live accounts.
- Follow up and escalate to management as needed.
- Consistently focus efforts on top of the line customer service
- Learn the ShareASale toolset and confidently assist Merchants with reporting and tool integration
- Review Merchant accounts and provide a Diagnostics report along with recommendations
- Use provided reporting tools to make client supporting decisions
- Monitor and identify Merchant accounts that are dormant or running on “auto-pilot”.
- Reach out to account representatives via email or phone to provide account support and recommendations to reactivate the program and generate growth
- Reach out if an account’s sales are down drastically YoY, MoM, DoD etc.
- Reach out if Creative Inventory needs updating (Banners, Text Links, Datafeed)
- Reach out if anything else in their account looks like it needs addressing
- Attend networking and industry events (conferences) to strengthen relationships with Merchants
- Assist with ad-hoc projects designed to help the greater AWIN group.
Other duties as assigned.
Requirements/Qualifications:
- Bachelor’s degree preferred
- Excellent verbal/written communication skills
- Minimum 1-2 years of experience in online marketing
- Understanding of Affiliate Marketing a major plus
- Proficiency in Microsoft Office Suite
- Proficiency with the internet and social media
- Owning/managing a personal or company blog a plus
- Self-starter. A team player who can work independently and within a group
- Up to 10% travel
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